Frequently Ask Questions about Cashless ATMs
Q. What is a Point of Banking Scrip ATM Machine?
A: A scrip machine works like a traditional ATM except the Scrip Machine holds no cash. The Scrip machine prints out a receipt for preset dollar amounts (that the merchant controls) and the cashier redeems it for products, services, and/or cash back for the customer. This allows you to offer your customers the convenience of ATM service without the expense, security risks or the refilling of cash like traditional ATMs. It's truly a hassle free way to offer card payment options and cash back to your customers!
Q. How is Scrip Dispensing different?
A: A scrip dispensing atm gives the customer a two part receipt for redemption at checkout to pay for products, and/or services. The customer keeps the customer portion of the scrip receipt for his/her records, and the merchant keeps the merchant portion for their records.
Q. Can I really increase my sales by offering a Scrip ATM?
A: Yes. More people carry ATM, debit, and bank cards than own a credit card. Because of this, many in the financial services industry are projecting the number of ATM machines in the United States to double in the next few years. The best part is people will spend more if they have the option of using their debit cards. Also, scrip machines pay you each time it is used.
Q. What are my responsibilities regarding installation?
A: We ship our scrip machines pre-programmed and ready to use. All you have to do is plug in the power cord to a standard wall plug, and connect the machine to a standard analog phone line and you're ready to offer ATM services to your customers.
Q: Do I need a dedicated phone line?
A: No, you can use your existing line. Just make sure your phone line is not in use when a customer is using your ATM scrip machine. Normally, business phones aren't tied up for long periods of time so this set up works just fine in most cases.
Q: Is there a monthly fee?
A: Yes. there is a monthly account maintenance fee that runs $5.00 per month which covers the cost of direct deposit, and online monthly statements. The monthly account maintenance also helps cover the cost of toll-free tech support and is a tax deductible business expense as is the purchase of the equipment.
Q: Do I have to provide insurance for this unit?
A: We do not require you to have insurance coverage on your machine since you are buying it and own it outright. However if you carry an insurance policy on your business assets, we recommend that you call your insurance provider and add the machine to your list of insured assets.
Q: Is there any signage provided?
A: We provide decals for your business' doors, and an optional countertop display stand that has signage on it. Banners, florescent Atm signs, and other promotional materials are available online at Amazon.com or eBay among other online providers who can ship direct to your store.
Q: How fast do merchants get their funds?
A: The funds that merchants pay out when honoring scrip recepts from the machine will be deposited into their bank account in about 3 business days (not counting weekends, or holidays) through the banking system. The profits made from the surcharge is deposited into the merchant's bank account once per month for the previous month's transactions.
Q: How much do I earn on each transaction?
A: That depends on the amount you decide to set your surcharge at. The amount above the merchant buy rate is what the merchant's profit is on each transaction. Contact us for buy rate amount for each approved transaction.
Q: What is the machine's power requirement?
A: Standard 110 volt outlet within 10 feet of the unit.
Q: When transactions are dialing out, are there long distance charges?
A: No. Our machines dial-up a tollfree number so you don't have to pay any long distance charges
Q: Will the unit be permanently secured?
A: No, with no theft element, it is not necessary to secure the unit to the wall or floor.
Q: How much is the surcharge that the customer pays?
A: The average surcharge amount is $1.75 or $2.00. Gentlemen's clubs, and other specialty locations, sometimes charge $3.00, or more. The merchant decides what the surcharge amount will be on their machine.
Q: Once I sign up, how long before I can expect my equipment?
A: You can expect your scrip machine to be delivered in just a few business days after we receive payment for the machine, along with the necessary paperwork.
Q: Do you have a unit that will work for our drive thru windows?
A: Yes. Pin Pads are available with long cords so your drive through personal can hand the unit out to the customer so they can enter their PIN number with convenience without getting out of their car. Call for a quote on external Pin Pads.
Q. What About Chargebacks?
A: Charge backs are not an issue with cashless atm machines, since they only performs PIN based transactions. For a detailed overview of scrip atms, Click Here.