A terminal or connection issue
Note the model, the displayed error, and when it began. Check power and the connection using the provider’s instructions. Do not change payment settings or share access codes in a general inquiry.
HELP AT THE COUNTERA clear next step
A clear next step
when you need one.
Find the right starting point for terminal, transaction, or settlement questions.
A CLOSER LOOK
Details worth knowing.
Clear information for the next step in your decision.
A transaction or receipt question
Retain the receipt and transaction reference. Contact the responsible provider through its verified support channel. Do not include a full card number or PIN in correspondence.
A settlement question
Compare the reporting period, processing cutoff, fees, reversals, and bank deposit. Use the settlement guide to organize the details before contacting support.
For an account or transaction issue, use the support contact in your provider agreement. For website inquiries, email pindebit@cashlessatms.com.